Manual test record
Did the inquiry reach the right inbox?
Run harmless tests on your own site and inboxes, then record what you observed. This tool sends no message and cannot inspect Carrd or your mailbox. Use test IDs rather than personal message content.
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These notes stay in this page until you download them. Reload clears them. A browser success message alone is not an inbox receipt; a completed checklist records your claims, not independent verification.
Four settings that decide where a message goes
Carrd's Contact form documentation covers the settings that most often explain a missing message. Check each one on the live form, especially after a client handoff or a change of account email. [1]
| Setting | What Carrd documents | What to check |
|---|---|---|
| Plan | Contact form requires Pro Standard or higher | Pro Lite does not include forms; Pro Standard was $19 a year on 29 October 2026 |
| Recipient | Carrd account email by default; up to five comma-separated addresses | The address is current and someone reads it |
| Filter messages | Optional; removes messages with common spam content | Carrd recommends unchecking it if your Message field may get spam-like content such as one-word replies |
| Sending domain | Emails come from mail.carrd.site | Allowlist that domain at your email provider if messages land in spam |
Run one identifiable test
Use your own site and an address you are allowed to test. Give the test an ID such as FORM-001 and put it in an ordinary, realistic message. Record the page URL, device, recipient setting, submission time, the on-screen acknowledgement, when it arrived, which folder it landed in, and whether replying reaches the right person.
- Submit a realistic message with all required fields filled.
- Check the intended inbox, the spam folder and any mailbox rules.
- Check who a reply would go to before you send one.
- Repeat on a phone, and test that leaving a required field empty produces a useful message.
- After changing a recipient or the filter, run a new test with a new ID.
Worked example: success screen, missing email
Hypothetical: FORM-001 shows a success message at 2:00 PM. By 2:05 PM nothing has arrived. The honest record is acknowledgement seen, receipt unresolved. Five minutes is an example waiting window, not a Carrd delivery promise.
At 2:08 PM the owner finds it in spam. Update the record with the folder and time; receipt is now confirmed but the everyday workflow is not, because the owner would not normally check spam. Following Carrd's documentation, add mail.carrd.site to the provider's allowlist, then send FORM-002 and confirm it reaches the inbox. Keep FORM-001 in the log so the fix is traceable. [1]
Is the form ready for real enquiries?
If a message still never arrives, gather the test ID, time, form URL, recipient setting and mailbox observations before asking for help. Never publish real customer messages as evidence. An upgrade is only relevant when a documented feature is missing; Carrd lists advanced forms on Pro Plus ($49 a year), but basic delivery problems are usually recipient, filter or spam-folder issues. [1][2]
| Check | Ready when |
|---|---|
| Plan | Site owner is on Pro Standard or Pro Plus |
| Recipient | Every listed address is current and monitored |
| Short messages | A one-line test message arrives, or the filter is off |
| Inbox placement | Test arrives in the inbox, not only in spam |
| Reply | Replying reaches the test sender |
| Mobile | The form can be completed on a phone |
What this guide does not do
This page helps you plan and record checks. It does not send a form, read your inbox or diagnose your account. Product details come from Carrd documentation read on 29 October 2026; we have not run a delivery test on a Carrd account.
Questions before you decide
Why does my Carrd form say success but no email arrives?
The success message confirms submission, not delivery. Check the recipient setting (the account email by default), whether Filter messages removed it, and your spam folder. Carrd suggests allowlisting mail.carrd.site if messages land in spam or junk.
Can a Carrd form send to more than one address?
Yes. Carrd's documentation says you can enter up to five comma-separated recipient addresses instead of the default account email.
Which Carrd plan includes the Contact form?
Carrd says the Contact form requires Pro Standard or higher. On 29 October 2026 Pro Standard was $19 a year and Pro Lite, which has no forms, was $9.
Sources & verification
Product details and prices can change. Check the linked provider before buying.
- Carrd: setting up a Contact form Accessed 29 Oct 2026
- Carrd Pro plan comparison Accessed 29 Oct 2026
Sources link directly to providers. Product buttons may use separately labeled affiliate links. Read our disclosure.